To: Members and Friends of the Air Cargo Association

EVENT DETAILS:

ANNUAL HOLIDAY LUCHEON

December 6, 2011 at 11:30am

Russo's on the Bay

The JFK Cargo Sales Manager’s Club has joined forces with JFK Air Cargo Association to once again promote our Annual Holiday Luncheon.

The annual venue allows industry professionals to come together to celebrate the holiday season with the spirit of giving! Attendees are required to bring one UNWRAPPED toy which will be donated to the U.S. Marine Corps “Toys for Tots” charity. Attendees are also asked to bring a gift for the raffles so that everyone has the opportunity to go home with a prize!

Due to limited seating and the importance of an accurate head count for our venue, this year’s holiday gathering will only be by means of online credit card or check prepayment. Checks need to be mailed by December 2, 2011. Checks should be mailed to P.O. Box 300887, JFK International Airport, Jamaica New York 11430-0887 and made payable to JFK Air Cargo Association. We regret to inform you in advance that we are unable to accommodate walk-ups. Thanking you in advance for your support and understanding

As usual we ask that you please RSVP by clicking at the following links:

guest.cvent.com

As stated, only prepay via credit card or check for this event!

Fee: $65.00

NOW AVAILABLE:

PICTURES OF THE AIR CARGO EXPO
held on March 31st, 2011
at
Russo's on the Bay

PHOTOGRAPH GALLERY

HELP WANTED:

We are looking for Air Export Manager in our Miami, New York, Chicago, and Long Beach office.

The Air Export Manager is responsible for leading the Operations Coordinator Group, while ensuring operational excellence, high productivity and customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Exception Handling
• Communication to Branch/Overseas
• Updates and verifies Tariffs and Rates in CONTROL
• Update Customer ID/Monitor Credit
• Exercises discretion and independent judgment on a regular basis to direct documentation agents to achieve service center goals
• Responsible for ensuring highest quality and accuracy of document processing
• Responsible for customer satisfaction and customer retention by implementing effective service capabilities
• Responsible for adherence to U.S. customs, TSA, and all other government agencies
• Responsible for general compliance with all trading countries/partners (Rules & Documentation)
• Responsible for staff training
• Ensures that information between customer service, document processing group, and customers flows efficiently and accurately
• Have the ability to provide quotes to customers and other branch offices within a responsible amount of time
• Evaluates staff performance on a regular basis
• Holds regular meetings with staff to discuss problems, issues, ideas for improvement
• Responsible for continuous improvement of service processes to drive gains in quality and productivity
• Communicates with customer service group for any requirements or exceptions found in freight documents or physical cargo receipt
• Responsible for timely update of milestones
• Assists the day-to-day operations of the export department to ensure that customer requirements are met
• Performs other duties as assigned by management
• Customarily and regularly directs the work of non-exempt staff ensuring timely and accurate processing of documentation operations
• Exercises the authority to hire, discipline, reward or discharge employees

Job Requirements:
QUALIFICATIONS

• Experience in using metrics to manage staff
• Expert knowledge with export operations highly preferred

DESIRED ATTRIBUTES

• Ability to effectively manage other individuals
• Ability to train, set priorities, and instruct others on how to perform tasks
• Excellent interpersonal and communication skills
• Ability to operate in global environment
• Self managing and pro-active
• Ability to work in a team environment
• Strong written and verbal communication skills

Send resumes to david.gross@pacer.com

JFK AIR CARGO EXPO 2010 WAS A SUCCESS!

The presentations from the panel discussion are now available
as the following files (all in pdf formats):

Security, August 2010 - "Some Things to Think About"

US Department of Homeland Security

Panalpina - Changing Landscape in Air Cargo Security

Security Status at Lufthansa Cargo & the JFK Community