EVENT DETAILS

JUNE 24th, 2010 at 11:45am

International Hotel JFK - Formerly the Holiday Inn JFK

Our distinguished guest speaker for the June 24, 2010 luncheon will be, Mr. Neel Shah, Vice President – Cargo for Delta Airlines.

We are eager to hear Mr. Shah share his perspective and outlook on the overall industry and several industry areas that need emphasis, such as 100% screening, Cargo 2000 and efreight. Mr. Shah will also be discussing the current state of Delta and Delta Cargo and the Delta-Northwest merger.

Mr. Neel Shah joined Delta in January, 2008 and began the task of building a world-class cargo business that leverages the size and scope of the airline’s global network. In the first six months in this role, he led the division to significantly improved revenue and profitability performance. Despite record high fuel prices, Cargo's fully burdened contribution grew by 25%. This revenue growth coupled with a strong expense discipline more than offset Cargo’s share of fuel expense. He has also restructured Delta's worldwide sales force to reinforce the Delta brand, and realigned the divisional organizational structure to introduce a greater level of talent and performance.

Subsequently, he was faced with the challenge of integrating two different cargo organizations when Delta announced it’s acquisition of Northwest Airlines. Delta Cargo was the first operating division in the company to completely integrate, and the rapid, seamless combination of the two organizations was a model for the rest of the company. Analysts have widely recognized the Delta/Northwest merger as being the smoothest in the history of the airline industry.

Neel sits on the Air Transport Association's Executive Cargo Council and is also an executive appointee of Governor Sonny Purdue to the Georgia State Workforce Investment Board. He holds a Master of Business Administration degree from Columbia University and a bachelor's degree from Swarthmore College.

This month's luncheon sponsor is ABX Air:

As usual we ask that you please RSVP by clicking at the following links:

guest.cvent.com

We are pleased to inform you that we are now accepting Credit Cards!

Members: $40.00
Non-members: $50.00

HELP WANTED:

We are looking for Air Export Manager in our Miami, New York, Chicago, and Long Beach office.

The Air Export Manager is responsible for leading the Operations Coordinator Group, while ensuring operational excellence, high productivity and customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Exception Handling
• Communication to Branch/Overseas
• Updates and verifies Tariffs and Rates in CONTROL
• Update Customer ID/Monitor Credit
• Exercises discretion and independent judgment on a regular basis to direct documentation agents to achieve service center goals
• Responsible for ensuring highest quality and accuracy of document processing
• Responsible for customer satisfaction and customer retention by implementing effective service capabilities
• Responsible for adherence to U.S. customs, TSA, and all other government agencies
• Responsible for general compliance with all trading countries/partners (Rules & Documentation)
• Responsible for staff training
• Ensures that information between customer service, document processing group, and customers flows efficiently and accurately
• Have the ability to provide quotes to customers and other branch offices within a responsible amount of time
• Evaluates staff performance on a regular basis
• Holds regular meetings with staff to discuss problems, issues, ideas for improvement
• Responsible for continuous improvement of service processes to drive gains in quality and productivity
• Communicates with customer service group for any requirements or exceptions found in freight documents or physical cargo receipt
• Responsible for timely update of milestones
• Assists the day-to-day operations of the export department to ensure that customer requirements are met
• Performs other duties as assigned by management
• Customarily and regularly directs the work of non-exempt staff ensuring timely and accurate processing of documentation operations
• Exercises the authority to hire, discipline, reward or discharge employees

Job Requirements:
QUALIFICATIONS

• Experience in using metrics to manage staff
• Expert knowledge with export operations highly preferred

DESIRED ATTRIBUTES

• Ability to effectively manage other individuals
• Ability to train, set priorities, and instruct others on how to perform tasks
• Excellent interpersonal and communication skills
• Ability to operate in global environment
• Self managing and pro-active
• Ability to work in a team environment
• Strong written and verbal communication skills

Send resumes to david.gross@pacer.com

JFK AIR CARGO EXPO 2010 WAS A SUCCESS!

The presentations from the panel discussion are now available
as the following files (all in pdf formats):

Security, August 2010 - "Some Things to Think About"

US Department of Homeland Security

Panalpina - Changing Landscape in Air Cargo Security

Security Status at Lufthansa Cargo & the JFK Community