To: Members and Friends of the Air Cargo Association

EVENT DETAILS:

January 26, 2012 at 11:45am

International Hotel JFK

Our distinguished guest speaker for the January 26, 2012 Luncheon will be Mr. Brandon Fried, Executive Director, Airforwarders Association.

Brandon Fried, of Washington D.C., has more than 30 years experience in the airfreight forwarding industry, a graduate of Syracuse University, Brandon holds a master’s degree in business administration and is the public face of the Airforwarders Association. Mr. Brandon Fried was appointed to serve as the new executive director of the Airforwrders Association in November 2005. As executive director, Brandon represents the Association on all security matters and recently was appointed by Department of Homeland Security Michael Chertoff to serve on the Aviation Security Advisory Committee (ASAC) working group in counsel to the Transportation Security Administration. Recently Brandon was appointed to the advisory Board of CNS, an IATA company to represent Forwarder interests. He also advocates for the industry in the halls of Congress, and the Department of Homeland Security.

We are eager to hear Mr. Fried share his perspective and outlook on the latest governmental issues that may have the potential to impact our industry and businesses.

This month's luncheon sponsor is:

As usual we ask that you please secure your space by clicking at the following link to RSVP:

guest.cvent.com

We are pleased to inform you that we now
alllow you to prepay with Credit Cards!

Members: $40.00 / Non-Members: $50.00

NOW AVAILABLE:

PICTURES OF THE AIR CARGO EXPO
held on March 31st, 2011
at
Russo's on the Bay

PHOTOGRAPH GALLERY

HELP WANTED:

We are looking for Air Export Manager in our Miami, New York, Chicago, and Long Beach office.

The Air Export Manager is responsible for leading the Operations Coordinator Group, while ensuring operational excellence, high productivity and customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Exception Handling
• Communication to Branch/Overseas
• Updates and verifies Tariffs and Rates in CONTROL
• Update Customer ID/Monitor Credit
• Exercises discretion and independent judgment on a regular basis to direct documentation agents to achieve service center goals
• Responsible for ensuring highest quality and accuracy of document processing
• Responsible for customer satisfaction and customer retention by implementing effective service capabilities
• Responsible for adherence to U.S. customs, TSA, and all other government agencies
• Responsible for general compliance with all trading countries/partners (Rules & Documentation)
• Responsible for staff training
• Ensures that information between customer service, document processing group, and customers flows efficiently and accurately
• Have the ability to provide quotes to customers and other branch offices within a responsible amount of time
• Evaluates staff performance on a regular basis
• Holds regular meetings with staff to discuss problems, issues, ideas for improvement
• Responsible for continuous improvement of service processes to drive gains in quality and productivity
• Communicates with customer service group for any requirements or exceptions found in freight documents or physical cargo receipt
• Responsible for timely update of milestones
• Assists the day-to-day operations of the export department to ensure that customer requirements are met
• Performs other duties as assigned by management
• Customarily and regularly directs the work of non-exempt staff ensuring timely and accurate processing of documentation operations
• Exercises the authority to hire, discipline, reward or discharge employees

Job Requirements:
QUALIFICATIONS

• Experience in using metrics to manage staff
• Expert knowledge with export operations highly preferred

DESIRED ATTRIBUTES

• Ability to effectively manage other individuals
• Ability to train, set priorities, and instruct others on how to perform tasks
• Excellent interpersonal and communication skills
• Ability to operate in global environment
• Self managing and pro-active
• Ability to work in a team environment
• Strong written and verbal communication skills

Send resumes to david.gross@pacer.com